At VIP Caribi Fresheners, we aim to provide you with the finest car fresheners. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please review our Return & Refund Policy below.
1. Returns
1.1 Eligibility
To be eligible for a return, your item must be in its original condition, unopened, and unused. Returns must be initiated within [number] days of receiving your order.
1.2 Return Process
To request a return, please follow these steps:
- Contact our customer support team at [email address] to initiate the return process. Please provide your order number and a brief explanation of the reason for the return.
- Our team will provide you with a return authorization and instructions on where to send the item.
- Pack the item securely in its original packaging, including any accessories or promotional items that came with it.
- Ship the item to the provided address. You will be responsible for the return shipping costs.
1.3 Inspection and Approval
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is approved for a return, we will process your refund.
2. Refunds
2.1 Refund Process
Refunds will be issued to the original payment method used for the purchase. Please allow [number] business days for the refund to appear in your account, as processing times may vary depending on your payment provider.
2.2 Deductions
We reserve the right to deduct the cost of return shipping and a restocking fee from your refund if the return is due to reasons other than a product defect or an error on our part.
3. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you can follow the return process outlined above and place a new order for the desired item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item, and upon inspection, we will either provide a refund or send a replacement at no additional cost.
5. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact our customer support team at [email address]. We are here to assist you and ensure you have a satisfactory experience with VIP Caribi Fresheners.
Thank you for choosing VIP Caribi Fresheners. We value your satisfaction and are committed to resolving any issues with your order promptly and fairly.
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